Quality Auto Body Services at a Competitive Cost
You want to be able to get the necessary work done on your car without getting ripped off, simple as that.
EXCELLENT Based on 289 reviews David GibsonMay 27, 2025Trustindex verifies that the original source of the review is Google. They did an excellent job on repairing my car - it was fairly new and it looked better than after I bought it (used with 15k miles)! Also, I had a minor issue with the underbody protection sheet thing that came off a month after they did the repair, and I thought it was part of the accident. It ended up not being from my accident but they were nice enough to fix it! Wasn’t a big fix - just clipping the sheet back on - but the fact they took the time to help when they didn’t have to says a lot about how they take care of their customers! Thanks guys! Katie PerrinMay 19, 2025Trustindex verifies that the original source of the review is Google. I can’t speak highly enough about my experience with CarsMetrics! My car was damaged in a parking lot incident and Jeff was so helpful as I navigated the repairs and insurance process. He was compassionate and professional and efficient. My car was finished earlier than anticipated and the work was great. So thankful for Jeff and his team! Katie HodgensMay 10, 2025Trustindex verifies that the original source of the review is Google. We've used Carsmetrics in the past and have always been happy with their service. Josh and Jeff are really great guys. I want to share this experience and recommend them highly. My son was hit from behind 3 weeks before taking a job in Texas. Dealing with insurance sometimes takes time and patience. They walked me through this process and encouraged me to contact the adjuster. This could have taken weeks, but it only took days! My son's car is fixed and it is like new! We couldn't be happier. Great experience!! Great work! They really know their stuff. Drew JacobsMay 9, 2025Trustindex verifies that the original source of the review is Google. Josh & team did a great job! Consistent communication and kept me informed the whole time. The car turned out great as well. Kristian JonesMay 7, 2025Trustindex verifies that the original source of the review is Google. Actually was cheaper than I was quoted. As always very good job and was done on time. Will use again for sure Farhad HosseiniMay 6, 2025Trustindex verifies that the original source of the review is Google. Highly satisfied with the work done and the service provided. Jeff was incredibly helpful in dealing with my insurance company and providing me with clear and consistent updates throughout the process. Timothy GigliottiMay 3, 2025Trustindex verifies that the original source of the review is Google. I have used Carsmetrics for multiple repairs and have had consistently good outcomes. I would highly recommend working with Jeff Breckenridge, he is knowledgeable, courteous and fair and makes the process a smooth experience. AAA! Alvin MMay 1, 2025Trustindex verifies that the original source of the review is Google. Nothing less than 5/5 for this repair shop and Jeff. The work done to my car made it look like new and Jeff made the process easy and painless from start to finish. Most shops wanted to keep my car for weeks which would have been really inconvenient so CarMetics getting the repair done in less than one week was much appreciated. Nothing but good things to say about this place and the team that works there. I 100% will take my car back to them should the need arise and will recommend this place to others! Kevin WhiteApril 28, 2025Trustindex verifies that the original source of the review is Google. Josh at CarMetrics did an outstanding job on getting all the parts needed to repair my Lexus in a timely manner. He also kept me updated on any changes and the completion status. I highly recommend using this location for vehicle repairs. Michael BarnesApril 26, 2025Trustindex verifies that the original source of the review is Google. Josh took complete care of my auto situation. Front end damage from a deer impact...went to pick up my truck yesterday and I was very satisfied. Excellent work, every issue resolved and great pricing. Great work guys!! I recommend CarsMetrics
Wondering If You Should Use Insurance?
There are many circumstances where using your insurance will NOT affect your rates
Engaging Repair Experience
Work with 1 repair estimator from beginning to end and don't get passed around.
Competitive Prices
Half of our repairs are people paying out of pocket. We get it. We provide options for you to choose from in the repair without “up-selling".
OEM Parts Price Matching
If the Insurance only approves used, recondition, or aftermarket parts, 95% of the time we get the dealership to price match. This gets you brand new dealer parts.
Who We Are And What We Offer
- Free Estimates
- All Makes & Models
- Lifetime Warranty
- Work With All Insurance Companies
- Independently Owned & Operated
- Excellent Service
- Competitive Prices
- State of the Art Facility
- Insurance-Claim OEM Parts Price Matching 95% of the Time

There are 2 types of claims that can be made. Collision and Comprehensive.
Commonly filed claims that do Not affect the insurance premiums per North Carolina state law:
Collision-type Claims: Vehicle was parked when damaged (even if you didn’t catch the person who hit it) and if someone does a hit-and-run against you.
Comprehensive-type Claims: Items falling off another vehicle and hitting your vehicle, Animal collisions, Vandalism, Acts of Nature (pinecone falls and damages vehicle, water, hail, fire), Theft, etc.
For almost everybody (excluding businesses and people with very rare high-risk insurance policies, etc.) the only way an insurance claim can affect your insurance rates for policies written in North Carolina are if BOTH of these requirements are met.
• A collision-type claim (so comprehensive claims automatically don’t affect insurance rates)
• that is at least 51% or more your fault
So if any of those requirements are not satisfied, for almost every single situation, your rates will not be affected.
See Department of Insurance website for proof Here.
Per North Carolina state law (NCGS 58-36-65 and 58-36-75) insurance rate increases are as follows:
1 SDIP Point – 30% rate increase – AT FAULT accident of $2,300 or less in total collision damage -OR- $1,800 or less of bodily injury 2 SDIP Points – 45% rate increase – AT FAULT accident of Over $2,300 but less than $3,850 in total collision damage 3 SDIP Points – 60% rate increase – AT FAULT accident of OVER $3,850
See Source Here.
North Carolina General Stature states, “(i) the claimant is under no obligation to use the (insurance) recommended repair service, (ii) the claimant may use the repair service of the claimant’s choice.”
You have the right to have any body shop you want to do the work on your vehicle (North Carolina General Statute 58-3-180). Insurance companies get a discount when you go to one of their partner shops, and in return they push customers to those shops to save money. Sometimes the insurance companies can really pressure you from what we’ve seen.
Just remember you get to pick where you want your vehicle repaired in North Carolina.
See Source Here.